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Troubleshooting

 

System Requirements for Course Viewing

  1. Flash Player 10 or later – get it here: https://get.adobe.com/flashplayer/

Check to see if your Flash is working here: http://flashbuilder.eu/flash-player-version.html

2. One of the following broswers

  • Windows: Internet Explorer 6 and later,
  • Microsoft Edge (latest version)
  • Firefox 1.x and later
  • Google Chrome
  • Opera 9.5 and later
  • Mac: Safari 3 and later

Mobile:

  • Safari in Apple iOS 6 or later
  • Apple iOS Articulate Mobile Player in Apple iOS 6 or later on iPad
  • Android OS Articulate Mobile Player in Android OS 4.1 or later (optimized for tablets)

 

bugsKnown issues


 

 

Mozilla FireFox Browser (always requires the latest version of Flash):

Issue description:

  • Training content not displaying or missing images and text.
  • After fully completing a lesson, clicking “Next Lesson” link gives you a message to return to previous lesson to complete.

Resolution: AtHandTraining requires Adobe Shockwave Flash to run properly. Whenever a new version of Flash is released, FireFox will typically block the older version of Flash as a security measure – this can happen multiple times each year. This issue can be resolved by ensuring you have the latest version of Flash installed.

Step 1. Go to: https://get.adobe.com/flashplayer/

Step 2. Uncheck the “Optional offer” check box and click “Install Now” Follow the remaining steps to install.

Step 3. Close your FireFox browser.

Step 4. Reopen FireFox and re-access your training.

You can check to see that flash is running here: http://flashbuilder.eu/flash-player-version.html